Online payments and safety 🔒
Online Payments, Security & Chargebacks 🔒
Secure card payments
Footy Addicts uses Stripe as its payment gateway to securely process card payments.
Your card details are handled by Stripe and are not stored directly by Footy Addicts. Stripe operates to industry security standards, including PCI DSS requirements, to help keep card payments secure.
Payment processing fees
Payment gateways charge fees for processing card transactions.
The standard payment processing fee applicable to game payments is 4.3% + £0.20 per transaction, although this may vary depending on factors such as the card issuer, currency and transaction type.
For game bookings, this processing cost is deducted from the amount received by the game organiser and does not increase the advertised game price paid by the player.
Please note that payment processing fees associated with the original transaction may not be recoverable when you request a withdrawal from your Footy Addicts Wallet.
Chargebacks and payment disputes
A chargeback or payment dispute occurs when a cardholder asks their bank or card provider to reverse a card transaction.
If you do not recognise a Footy Addicts transaction or believe you have been charged incorrectly, please contact us first at info@footyaddicts.com. In most cases we can check the transaction, explain what happened and resolve genuine payment issues without the need for a chargeback.
Before raising a chargeback relating to a game booking, please also check the refund policy applicable to the game. Each game organiser sets their own refund policy, which is displayed on the game page, during checkout before you confirm your booking, and in your booking confirmation email.
Leaving a game does not necessarily mean that the original payment is refundable. If you leave outside the applicable refund period, please contact the game organiser directly if you would like them to consider an exception.
What happens when a chargeback is raised?
When a chargeback is opened, our payment provider charges Footy Addicts a £20 non-refundable chargeback processing fee for handling the dispute.
This is a third-party cost charged directly to Footy Addicts. It is not an additional penalty or fee created by Footy Addicts.
When we receive a chargeback, we may provide the bank or payment provider with relevant transaction and account information, including payment records, Wallet transactions, game bookings, attendance records, cancellation records, applicable refund policies and relevant communications.
The bank or card provider then reviews the dispute and decides whether the chargeback should be upheld.
£20 chargeback cost
If a chargeback is rejected, withdrawn or successfully defended by Footy Addicts, and Footy Addicts has incurred the £20 non-refundable chargeback processing fee as a result of the dispute, the actual £20 cost may be charged to the Footy Addicts account associated with the transaction.
This charge represents the third-party cost incurred by Footy Addicts as a direct result of the chargeback. Footy Addicts does not add an additional penalty or profit margin to this cost.
We will not charge this cost where Footy Addicts has not incurred the chargeback fee or where the circumstances do not justify passing that cost on to the account holder.
Outstanding chargeback balances
Where a chargeback results in money or chargeback costs being owed to Footy Addicts, we may restrict the account from making further bookings or using Footy Addicts services until the outstanding balance has been resolved.
This may include situations where:
payment for a game or Wallet top-up has been reversed after the associated credit or service was used; or
a chargeback was rejected, withdrawn or successfully defended and Footy Addicts has incurred a non-refundable chargeback processing cost.
If you believe a chargeback-related balance has been applied incorrectly, please contact info@footyaddicts.com and we will review the transaction.
Before raising a chargeback
If you have a problem with a Footy Addicts payment, game booking or refund, please:
Check your Footy Addicts Wallet and transaction history.
Check the refund policy for the game, where applicable.
Contact the game organiser if your issue relates to their game or a refund outside the stated policy.
Contact Footy Addicts at info@footyaddicts.com if you believe there is an error with the payment or your Wallet.
We are happy to investigate payment issues and provide clarification before a bank dispute becomes necessary.