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To request a refund for a game booking, you must follow the refund policy set for that specific game âś…
Important things to know
- Refunds are not automatic, even if another player later fills your spot.
- Attendance lists must always reflect who is actually playing. This is required for insurance and safety reasons and must be respected by all players. If you can’t attend a game, you must remove yourself from the attendance list as early as possible so another player can join and the game can run fairly.
Who sets the refund policy?
- The Game Organiser, not Footy Addicts, sets the refund policy for each game.
- The refund policy is clearly shown:
On the payment page, before you confirm your booking
In the confirmation email sent after you book
If you are outside the refund policy
- If you cancel outside the stated refund policy, you may still contact the Game Organiser directly to request a refund.
- Any refund issued in this case is entirely at the organiser’s discretion.
- Footy Addicts cannot issue refunds that fall outside the organiser’s refund policy.
How refunds are processed
- All approved refunds are issued as credit to your Footy Addicts wallet.
- Wallet credit can be used to book any future game on the platform.
- If you request to withdraw wallet credit back to your bank or card, a processing fee applies.
