Grant a refund if someone takes spot...
The refund policy needs a review. Most games say no refund if you drop the game 48hrs before. Everyone wants full games, 8 v8, 9v 9v etc. Noone wants 8 v 7 etc. There have been a couple of times when I have missed games. It might get to a few hours before, and I know its going to be tight for me to make it, but i wont cancel my spot as I lose the money so will try and get there. If i cant then sorry for those that played, but i have paid. If you amended refund policy to player will get there money back but only if someone takes their spot then I would drop and hope someone jumps in as a chance of getting money back. Where does the extra money when players drop go to anyway ?!!
Hello there, in the past we have tried to be more flexible with the refund policy and it only caused us problems, even game cancellations. Therefore the only way to continue organising games and be fair to everybody is to be strict to the policy.
On top of that we do not allow selling or trading spots between users as people who cannot make it to the game, hold on their spots hoping to get a replacement and when they drop it is last minute causing major disruption to the game
People who sign up on the games must respect the policy they agreed upon and remove themselves if they cannot make it to a game. If the lose the fee the lose the fee. It is part of the process.
Any extra payments are used to recover lost payments from games which are running with less people or game which are cancelled. Keep in mind that pitch hire costs must be paid in advance and venue’s refund policy is 8 weeks in advance.
Let me know if you need any additional information