Refund policy is down to each organiser. I can only speak on behalf of the games we (Footy Addicts) organise. The refund policy is in place to secure 2 reasons. 1) Ensure payments are done to cover for the costs of running a game 2) Commit the players that will turn up in the game. This is really important as uneven teams make bad games.
In the past we tried to be more flexible, and follow the process you described. What we ended up is to have to cancel games, and lose a lot of money.
In reality what happens if a person drops and gives 1-2 hours notice then puts under a lot of stress the organiser to get a replacement. If you have a 5 a side game, and a person drops then it will be 4v5. When you have 4v5 then this is not enjoyable for the rest of the group, or people refusing to play with uneven numbers. When we cancel a game the venue does not offer any refund whatsoever, so the pitch cost must be paid. Organisers put themselves in a tricky situation and we all need to make their life easier.
Now we (Footy Addicts) are really strict with the refund policy as it is the only way to communicate that people shouldn't drop from the games.
I hope this clarifies a bit more the situation.
Waiting list is not sorted. Everybody in the waiting list receive a notification and first to book a spot gets to play, regardless when he/she joined the waiting list.
What do you mean by that?
We already have this feature Richard. Is the waiting list. In the past we had auto-enroll in the game but we had a lot of problems with people not turning up and been added automatically in the list. So now people have to confirm manually in order to get in a game. Everybody in the waiting list is getting notifications regarding the game, and open spots.
Could you provide more information on how it would work for you?
Yes it does Andy.
Venues are displayed sorted by most followers.
How do you think we could potentially solve this issue you flagged up?